Welcome Back!

We are opeing 4th July 2020!

Any reservations made direct with the hotel on a flexible basis, from 1st May 2020 are now subject to free cancellation up until 24hrs prior to arrival. Please see the policies on your booking confirmation.

 

Steps to Reopening


Health & Safety of guests and staff are our number one priority. This does mean that we will have to make changes that affect the services we can provide, however you will always be met with the same warm welcome.

To ensure our reopening and to comply with Government health & safety guidelines we will be implementing the following procedures:-


General
• Reducing number of bedrooms available to ensure social distancing & reduce volume of guests in the building.
• Only accepting residents of our three Ambleside properties for Lunch & Dinner at The Regent's Table 22 Restaurant and the Deck.
• Staff wearing PPE
• Investing in signage
Removing Breakfast Buffet
• Installing plastic screening where necessary
• We may take action to limit guests from areas of local lockdown, or badly affected countries.
• Reducing operating hours where necessary to limit the risk to staff
• No cash payments, card only please. Where possible we will take the payment for bedrooms and other services from the card provided at the time of booking.
• Working in teams as much as possible, and staggering work times for staff
• Asking guests not to come if they are showing symptoms of Covid-19, or have been in contact with someone who is
• Introducing hygiene stations, and hand sanitizers around the public areas
• Introducing a one-way system if neccessary
• Liaising with suppliers to ensure they are also practicing Covid-safe measures
• Re-inducting staff, as though they were new starters.
• Providing staff with a covid-19 handbook with advice and new procedures


Accommodation
• Only flexible rates available, and we have changed the cancellation policy from 48 hours prior to arrival, to 24 hours.
• Customer welcome pack in each room that has been newly printed.
• Contact-free check in and check out procedures


Housekeeping
• Reducing Housekeeping services – especially cleaning during the stay, to limit the risk to our Housekeepers.
• Introducing a new Housekeeping standards checklist, and increasing frequency of cleaning in public areas
• Keeping public areas as ventilated as possible.
• Decluttering in bedrooms
• Using chemicals that have been professionally tested as to be effective against covid-19
• Switching to single-use toiletries


Table 22 Restaurant/Kitchen at The Regent Hotel
• Introducing Takeaway Menu so you can dine in your accommodation
• Removing tables from restaurant to adhere to social distancing
• New menus for the restaurant so that we can reduce the number of staff needed in a small space.
• Encouraging use of menus from the website.
• Using single-use and disposable items where necessary, including napkins and sauces.
• Implementing a new Goods-In system to limit the number of delivery people coming into the hotel.

• For bookings of two or more rooms, if you are not from the same household, we are unable to seat you together for breakfast and dinner.

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Check-in is between 3pm – 8pm. If you need to arrive any later please contact us.

© Ambleside Lake House 2018 - 2020. All rights reserved.
A company registered in England. Registered office: Fleet House, New Road, Lancaster LA1 1EZ. Registered number: 01795327.